Using this site – ADA Accessibility

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.

ADA Accessibility For Our Events

In order to book ADA-accessible accommodations and shuttle service, please purchase a package and then reach out to our guest services team at (888) 820-0386 or at We will work with you and the appropriate parties to ensure you have a seamless experience in Mexico with us.

Please note: each resort has its own policy in regards to service animals, so if you do plan on attending with one, please let us know beforehand and we will look into your options.